Student Support and Outreach

Raising a flag for a student

If you are a current faculty or staff member, you can access Starfish here using your Purchase credentials
Look up the student by name or Purchase ID in the Search for Students bar in the upper right corner
Click on the student’s name
Choose the flag icon in the upper left corner on the student’s info page
Choose the flag in the dropdown menu which is most appropriate for the situation (see below for workflow and flag descriptions). If you don’t see one that fits, please email jennifer.shingelo@purchase.edu for further guidance
When finished, click Save

Confidential Student Affairs Flags (Social/Behavioral)

These flags cannot be seen by students; flag raiser only notified if outreach completed:

Raise if concerned about student’s mental or emotional health, including depression and severe anxiety. If you believe the student may imminently harm themselves or others, call UPD immediately at 914-251-6911 instead
This flag does not go to the student
Goes only to Counseling and Behavioral Health Services and Asst. Dean of Student Affairs
Flag reviewed by Counseling and Behavioral Health Services; outreach conducted to student
Confidential flag: CBHS will not notify flag raiser about outcome of outreach, but will close flag when outreach completed

Raise if a student interferes with the orderly functioning of a classroom or office, the instructor’s ability to teach, the safety or welfare of others, or other violations of college policies. If you believe the student may imminently harm themselves or others, call UPD immediately at 914-251-6911 instead of raising a flag.
This flag does not go to the student
Goes to Asst. Dean of Student Affairs; Office of Community Standards; CARE team
Flag will be reviewed by the Office of Community Standards and CARE team; appropriate outreach then conducted
Confidential flag: offices will not notify flag raiser about outcome of outreach, but will close flag when outreach completed

Raise this flag if you suspect that the student is using drugs and/or alcohol
This flag does not go to the student
Goes to Counseling and Behavioral Health Services; Office of Community Standards; Asst. Dean of Student Affairs; CARE team if appropriate
Flag reviewed by offices and appropriate outreach conducted
Confidential flag: offices will not notify flag raiser about outcome of outreach, but will close flag when outreach completed

Raise when a student has a health problem that requires assistance or may impede their ability to succeed
This flag does not go to the student
Goes to Health Services; Asst. Dean of Student Affairs
The flag will be reviewed by Health Services and appropriate outreach will be conducted
Confidential flag: Health Services will not notify flag raiser about outcome of outreach, but will close flag when outreach completed

Academic Outreach Flag

This flag cannot be seen by students; flag raiser will be notified of outcome of outreach if possible:

Raise when you observe a sudden unexpected change in a student’s attendance or academic performance that causes concern.
This flag does not go to the student
Goes to the student’s advisor, EOP or ACE counselor if applicable, coaches, and the Advising Center.
The director of the Advising Center will review the flag; support and resources will be offered to the student as appropriate

Academic Progress Student Notification Flags

These flags notify students that an action is recommended on their part:

Use to indicate that a student has never attended your class since the start of the semester
Goes to student, assigned faculty/staff advisor, ACE/EOP/MAP counselor, athletics
An automatic email is sent on behalf of the instructor to the student including all faculty comments along with recommendations for how to resolve the issue (e.g. consult Registrar, Advising Center, etc.)
Student is expected to follow up to ensure they withdraw from class if appropriate
The Advising Center follows up with a student who has two or more of these flags to check in with them

Use when a student has stopped attending class regularly and has not been in communication
Goes to student, assigned faculty/staff advisor, ACE/EOP/MAP counselor, athletics
An automatic email is sent on behalf of the instructor to the student including all faculty comments along with recommendations for how to resolve the issue (e.g. get in touch with faculty, go to the Learning Center, etc.)
Student is expected to address the issue

Use when a student is struggling academically, but there is chance that they could still pass the course if they attend tutoring or get other necessary support
Goes to student, assigned faculty/staff advisor, ACE/EOP/MAP counselor, athletics
An automatic email is sent on behalf of the instructor to the student including all faculty comments along with recommendations for how to resolve the issue
Student is expected to address the issue (Recommended: refer student to the Learning Center or Einstein Corner)

Use when a student is in danger of failing based on any combination of grades, class participation, or attendance
Goes to student, assigned faculty/staff advisor, ACE EOP/MAP counselor, athletics
An automatic email as well as a text message is sent on behalf of the instructor to the student including all faculty comments along with recommendations for how to resolve the issue (e.g. withdraw if prior to course withdrawal deadline)
Student is expected to address the issue and should consider seeking tutoring or withdrawing from the course (Recommended: refer student to the Learning Center or Einstein Corner)

Student Success

Starfish is Purchase’s Student Success Platform. It serves as an early-alert and communication platform that connects students with faculty, staff, and campus resources that they need to be successful.

Raising a flag for a student

Confidential Student Affairs Flags (Social/Behavioral)

These flags cannot be seen by students; flag raiser only notified if outreach completed:

Academic Outreach Flag

This flag cannot be seen by students; flag raiser will be notified of outcome of outreach if possible:

Academic Progress Student Notification Flags

These flags notify students that an action is recommended on their part:

Information for:

Need Assistance?

Other Resources:

Student Success

Student Support and Outreach

Starfish is Purchase’s Student Success Platform. It serves as an early-alert and communication platform that connects students with faculty, staff, and campus resources that they need to be successful.

Raising a flag for a student

Confidential Student Affairs Flags (Social/Behavioral)

These flags cannot be seen by students; flag raiser only notified if outreach completed:

Psychological/Mental Health Concern

Student Behavior Concern

Substance Abuse Concern

Physical Health Concern

Academic Outreach Flag

This flag cannot be seen by students; flag raiser will be notified of outcome of outreach if possible:

Sudden Change in Attendance or Academic Performance

Academic Progress Student Notification Flags

These flags notify students that an action is recommended on their part:

Never Attended Class (Formerly called ‘No Show’)

Attendance Concern

Missing/Late Assignments

In Danger of Failing

Information for:

Need Assistance?

Other Resources: