Mail Procedures
Remember to always include your mailbox number or department name on any package or lettered mail so that it can be sorted in a timely fashion.
Campus Mailboxes
Campus mailboxes are provided to all campus residents, student and staff alike. Mailbox numbers are assigned by the Office of Residential and Student Life at the time of room assignment and are generally maintained for the duration of the resident’s stay.
Please be sure to check your mailbox number at the beginning of each semester to verify that it has remained the same.
To receive your mailbox number or combination, please send us an E-mail or visit the Mailroom during open window hours.
Sale of Stamps/Labels for Personal Mail
December 2023
In light of persistent declining trends in usage, the campus Mailroom will cease selling stamps and shipping labels for personal mail beginning January 1st, 2024. This will only affect the sale of personal postage for cash, but will not otherwise disrupt university mail operations (such as departmental mail, returns, etc.). The Mailroom will continue to accept pre-paid packages and pre-stamped envelopes.
- For personal packages, shipping labels can be generated online from companies such as USPS, FedEx, or UPS.
- For personal lettered mail, stamps can be purchased from The Market (located in Campus Center South – Plaza level).
FAQ
Q: I was notified by Amazon/FedEx/UPS/USPS that my package is ready. Can I pick it up?
A: The campus receives hundreds (and sometimes thousands) of packages in a given day from each of the above companies, so it takes time for the Mailroom to process, assign, and sort these packages. Once sorted, you will receive an E-mail from the campus noting that your package is ready. Please wait for notification from the campus before coming to retrieve your package.
Q: I have not received notification for my package and have waited several days. What should I do?
A: In general, if you have not received a notification from the campus within four business days of your package being delivered, please reach out to the Mailroom via E-mail. Please be sure to include your mailbox number and any tracking information you may have. Please note that there are occasions where companies do not provide enough information for us to determine where a package is going. In these instances, we scan the package into our system but designate them as not having a mailbox. These are then stored for the semester before being returned to sender.
Q: My package says it was delivered to Purchase, NY. How long until I am able to retrieve it?
A: Mail processing times are generally one business day (depending on the delivery time - late afternoon may roll into the following business day). Please note that when a package says it was delivered to Purchase, NY, this means that it was received by the local post office and not our campus. There is often a delay between when the post office receives the package (and marks it as “delivered”) and when the campus actually receives the package. Following receipt, the package is then processed and sorted.
Q: If I pay additional money for expedited shipping, will I receive my package sooner?
A: Unfortunately expedited shipping only affects the time it takes to come to the campus, but will generally not expedite the time it takes for us to process and sort the package. This is because companies will deliver both expedited and regular packages in bulk together, often without separating by shipping method.
Q: Can I receive perishable items or meal delivery services such as HelloFresh, Dinnerly, Blue Apron, etc.?
A: Unfortunately the Mailroom is not equipped to provide package cold-storage. As such, it is not advisable that these items be sent to the Mailroom given general processing delays. In the event you are shipping items that are perishable, please make sure that they have a self-contained cooling (leak-free ice pack) and are marked with an appropriate indicator that the package contains perishable materials. In the event a package contains perishable materials that are evidently expired, the Mailroom may be required to bag or dispose of the package and will notify you accordingly.
If your question wasn’t answered in the above FAQ, please feel free to contact us via E-mail!